General support
Questions about the server, your account or getting started.
Usually answered within a few hours
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Support
All support happens through tickets on our Discord, so nothing gets lost.
Player report
Report a rule break. Include the player’s name or ID, the time and a clip if you have one.
Reviewed by moderators
Ban appeal
Explain what happened and why the ban should be reviewed. One appeal per ban.
Reviewed by senior staff
Bug report
Something broken in the city? Tell us how to reproduce it. Don’t abuse it while it’s open.
Passed to the development team
Store and donations
Problems with a purchase. Include your transaction ID, never your card details.
Handled by management
Open a ticket
Join the Discord, go to the support panel and pick a category.